How it works - Doula Helper

How it works

For expected families

  1. Use our web site to find your Doula specialist:
    Go to Find Specialist page and select necessary filters to get the list of Doula specialists by your search criteria.

  2. Request service for selected specialist:
    Select specialists you think could be your prospective Doula and using Request Service button send request to Doula specialist.
    If you are not logged into your account or you do not have an account, then our system could ask you a couple of questions to create your account and gather necessary contact information for Doula specialist.
    You can also Sign up as a parent and fill necessary information before service request.

  3. Receive responses from specialists:
    After sending a service request you need to wait for a response from Doula specialists. Usually they will response you in 48 hours.
    Our flexible notification system is going to inform you about any response you received from Doula specialist.
    When specialist approves your request you can open Your service requests page and find the contact information of Doula specialist. Later you need to contact your prospective Doula specialist.
    After communication or meeting with specialist if you feel comfortable and decided to work with specialist then approve order of your Doula specialist. Otherwise just cancel all orders of Doulas you do not choose to work with.

  4. Rate Doula specialist
    Please rate the specialist even if you do not choose their service after communication.


For Doula specialists

  1. Sign up as a Doula specialist
    You can Sign up as a Doula specialist and fill your profile with all necessary information.
    You need to provide your current information including services providing, qualification, speaking languages and upload good photos to make your profile visible on the search page and keep it more attractive for customers.

  2. Receive service requests
    As a Doula specialist you are going to receive service requests from expected families by email or text messaging.
    Received email notification contains a link to received service request and by clicking on the link you can see service request from customer, also you can login your account and check Your service requests.
    Doula specialist can temporarily change the status of own account as inactive. In that case your profile will not be visible in the list of search and you are not going to receive service requests.

  3. Response to requester
    Doula specialist needs to keep an eye on service requests and respond as soon as possible otherwise other specialists will take not responded service requests.
    If you are available for requested service and accepted service request then your contact information will be shared with requested party and you as a specialist also can see contact information of requester and contact them.
    Now you both can communicate and make your decision. Both parties can approve or cancel request.

  4. Rate your service requester
    Please rate the customer even if you decided not working together after communication.


Please contact us if you have new ideas or suggestions about our workflow.